Latest Results

Trading Statement for the four months ended 30 June 2017

Up 32% Retail Sales. FlatRetail Margin. 44% International Retail Sales Up. 15.0m Active Customers (up 25%).

CEO Comment

Nick Beighton Nick Beighton Chief Executive Officer


“Strong H1 sales momentum has continued through the third period supported by our ongoing investment in our customer proposition and in price.

This good performance has been underpinned by advances across all areas of our business including retail, technology, warehousing, delivery solutions and customer care. We have made a smooth transition to our new Eurohub 2 facility in Germany and anticipate confirming a new US logistics hub soon.

We remain on track and confident of meeting market expectations and will release our results for the year to 31 August 2017 on 17 October 2017.”


  • International retail sales growth of +44%, UK +16%
  • Continued strong customer engagement: active customers1 +25%, average basket value +3%, average order frequency2 +6%, conversion +10bps
  • Retail gross margin flat versus prior year
  • Total orders shipped 16.9m, +28% year on year
  • Phase 1 transition to Eurohub 2 warehouse operational and phase 2 underway
  • Over 300 tech releases in the period

1Defined as having shopped in the last 12 months as at 30 June 2017
2Calculated as last 12 months’ total orders divided by active customers


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Date Title Audio Webcast Presentation Statement Movie Report
13/07/2017 Trading Statement for the four months ended 30 June 2017
04/04/2017 Technology video
04/04/2017 Interim results
12/01/2017 Trading Statement for the four months ended 31 December 2016