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Corporate Responsibility

Our Customers

We may have 12.4million active customers across 240 different countries, but we always try to think of them as individuals and give them the care they each deserve.

We aim to do that not only by handling order queries properly, but by ensuring that our products and communications are wholly inclusive – recognising cultural and physical differences while also engaging customers in our Fashion With Integrity efforts.

1,400 People work in our Customer Care teams around the world. £12.1m Fraudulent orders prevented in the last financial year. 600 British Paralympic athletes and support staff wore ASOS-designed formalwear at the 2016 Paralympic Games. 19,444 Downloads of our #MySenseOfSelf body image resource.