Last week, I had the pleasure of taking part in the Retail Technology Show – and wow, what an event.
RTS is one of the biggest dates in the retail and tech calendar, with a packed agenda and speakers ranging from Archie Norman, Chairman of Marks & Spencer, to Sarah Boyd, Managing Director of Sephora UK – so it was great for ASOS to be right in the mix.
I joined other marketplace leaders on stage for a panel discussion all about what great marketplace curation really looks like, how you balance scale with experience, and why trust, service and discovery matter just as much as growth. We got into everything from flexible fulfilment and partner relationships, to how AI can genuinely improve the customer experience when it’s used well.
One of the most interesting parts of the conversation was bringing a fashion‑first perspective into a discussion that spanned very different parts of retail. While retailers like Walmart operate on a very different marketplace scale and model, it was a great opportunity to talk about how ASOS’ curated, edited approach sets us apart – and why, in fashion especially, confidence, style and relevance matter just as much as choice.
Beyond the panel, I also recorded two podcast interviews on the day, diving deeper into our marketplace strategy, how we work with brand partners, and where AI is making a real difference for customers behind the scenes.
One of the best things about events like this is the energy – the questions, the conversations, and the curiosity around how retailers like ASOS are evolving. It was clear there’s huge interest in how marketplaces can be curated, customer‑led and genuinely inspiring, not just bigger.
Proud to be flying the ASOS flag on a stage like that.